American Esoteric Laboratories

Customer Service Representative

Job Location US-TN-Memphis
Position Tracking Number
920.39
Type
Part-Time (< 30 hrs)

Position Summary

American Esoteric Laboratories (AEL), a Sonic Healthcare Company, is a community-based leader in laboratory medicine dedicated to provide quality care, innovative solutions, and personal service.  AEL has serviced the medical community for more than 50 years with a strong community presence throughout the Mid-South encompassing Alabama, Arkansas, Kentucky, Mississippi, Missouri, and Tennessee.  AEL has a far-reaching infrastructure including a 154-vehicle fleet tracking over 3,500 stops a day.  AEL is embedded within the communities servicing several Patient Service Centers (PSCs). 

 

AEL is the largest independent laboratory network in Tennessee and the Mid-South offering a broad spectrum of clinical laboratory services dedicated to provide accurate and diagnostically meaningful results.  AEL has an extensive test menu including hematology, clinical chemistry, coagulation studies, toxicology, cytology, histology, and comprehensive microbiology services.  AEL is committed to delivering personalized customer service to support clients.  

 

American Esoteric Laboratories Inc, (AEL), is currently seeking a highly motivated individual to join our Customer Service team.

 

Position Summary: 

 

The ideal candidate will communicate and disseminate information to clients and all levels of personnel to facilitate the clinical testing process for patient results and diagnosis. 

Must be available Sat - 8am-4pm and 2 days during the week.

 

Principle Responsibilities:

  • Communicates with clients and all levels of personnel in order to disseminate information in regards to clinical testing status and results.
  • Researches and resolves problems by following defined procedures in order to meet client satisfaction and expectation.
  • Performs clerical duties daily in order to facilitate and document the clinical testing process.
  • Telemarkets by using effective customer service techniques in order to develop new accounts and monitor current accounts.
  • Builds relationships and improves service satisfaction levels of clients and co-workers by practicing excellent internal and external customer service skills
  • Performs related accountabilities/responsibilities as required or directed. 

 

Knowledge/Education:

 

High School Diploma or Equivalent is required.

Minimum of six (6) months, experience in customer service.

Demonstrate ability to work as part of a team, good problem resolution skills and flexibility.

Must have good proven phone skills.  

Must have excellent verbal and written communication skills.     

 

Licensure, Registration, Certification:

 

None

 

Physical Requirements:

 

Work requires some physical effort. Lifting or performing other work requiring light physical exertion (up to 30 pounds) is required.

 

Environmental Conditions:

 

Work is performed under basically normal working conditions as in a standard office environment.

 

 American Esoteric Laboratories (AEL) is an Equal Opportunity Employer (EOE).

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