American Esoteric Laboratories

  • Client Service Representative

    Job Location US-TN-Nashville
    Position Tracking Number
    Part-Time (< 30 hrs)
  • Position Summary

    American Esoteric Laboratories (AEL), a Sonic Healthcare Company, is a community-based leader in laboratory medicine dedicated to provide quality care, innovative solutions, and personal service.  AEL has serviced the medical community for more than 50 years with a strong community presence throughout the Mid-South encompassing Alabama, Arkansas, Kentucky, Mississippi, Missouri, and Tennessee.  AEL has a far-reaching infrastructure including a 154-vehicle fleet tracking over 3,500 stops a day.  AEL is embedded within the communities servicing several Patient Service Centers (PSCs). 


    AEL is the largest independent laboratory network in Tennessee and the Mid-South offering a broad spectrum of clinical laboratory services dedicated to provide accurate and diagnostically meaningful results.  AEL has an extensive test menu including hematology, clinical chemistry, coagulation studies, toxicology, cytology, histology, and comprehensive microbiology services.  AEL is committed to delivering personalized customer service to support clients.  


    American Esoteric Laboratories Inc, (AEL), is currently seeking a highly motivated individual to join our Laboratory team.


    Position Summary: 


    The ideal candidate will maintain current client base using established client service techniques/processes to retain market share. 


    Principle Responsibilities:

    • Retain client business through site visits, problem solving, and acting as a liaison to laboratory management and operations.
    • Assess needs by using accepted client service processes to maintain customer satisfaction, and grow sales.
    • Manage customer/supplier relationship functions through reports and evaluation.
    • Generate additional business through site visits and consultation with clients to increase market Share of existing products and services.
    • Supports Sales Team and the Sales/ Marketing Director in providing timely, professional and courteous service.




    Business related BS/BA degree or equivalent preferred.




    Minimum of two 1 year, experience in client services/customer service. Laboratory or medical billing preferred. Demonstrate ability to work as part of a team, good problem resolution skills and flexibility. Must have good proven phone skills.   


    Licensure, Registration, Certification:


    Sucessful candidates must have a valid driver's license and must be able to meet insurance company requirements.


    Physical Requirements:


    Work requires little or no physical effort. Lifting or performing other work requiring light physical exertion (up to 30 pounds) is intermittent (not a routine part of the job) and secondary to the job.


    Environmental Conditions:


    Work involves intermittent to occasional exposure to unpleasant working conditions or undersirable elements; may involve some contact with potentially hazardous or harmful elements in providing administrative or support services.


     American Esoteric Laboratories (AEL) is an Equal Opportunity Employer (EOE).



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