American Esoteric Laboratories

  • Patient Financial Representative

    Job Location US-TN-Memphis
    Position Tracking Number
    Part-Time (< 30 hrs)
  • Position Summary

    American Esoteric Laboratories (AEL), a Sonic Healthcare Company, is a community-based leader in laboratory medicine dedicated to provide quality care, innovative solutions, and personal service.  AEL has serviced the medical community for more than 50 years with a strong community presence throughout the Mid-South encompassing Alabama, Arkansas, Kentucky, Mississippi, Missouri, and Tennessee.  AEL has a far-reaching infrastructure including a 154-vehicle fleet tracking over 3,500 stops a day.  AEL is embedded within the communities servicing several Patient Service Centers (PSCs). 


    AEL is the largest independent laboratory network in Tennessee and the Mid-South offering a broad spectrum of clinical laboratory services dedicated to provide accurate and diagnostically meaningful results.  AEL has an extensive test menu including hematology, clinical chemistry, coagulation studies, toxicology, cytology, histology, and comprehensive microbiology services.  AEL is committed to delivering personalized customer service to support clients.  


    American Esoteric Laboratories Inc, (AEL), is currently seeking a highly motivated individual to join our Laboratory team.



    Position Summary:


    Provides patient billing/ customer service through use of the telephone and practice management software to increase revenues for AEL.  Under the general direction of the Manager/ Supervisor, responsible for all functions, 1 shift, 8 hours/day, 5 days/week.  Incumbents are subject to overtime and call back as required by AEL.


    Principle Responsibilities:


    • Provide good quality customer service to patients.
    • Greet and collect insurance information from walk- in patients
    • Answer the phones and assist patients with inquiries.
    • Accept patient payments on AEL accounts.
    • Completes initial drug screen billing.
    • Administer Phlebotomy duties.



    High School Diploma or its equivalent.  Computer skills required.   Use general office equipment.




    Six months customer service experience in collections or insurance processing, and 6 months phlebotomy experience.


    Licensure, Registration, Certification:





    Physical Requirements:


    Work requires little or no physical effort.  Lifting or performing other work requiring light physical exertion (up to 30 pounds) is intermittent (not a routine part of the job) and secondary to the job.



    Environmental Conditions:


    Work is performed under basically normal working conditions as in a standard office environment.



    American Esoteric Laboratories is an EOE (equal opportunity employer)


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