American Esoteric Laboratories

  • Problem Resolution Specialist

    Job Location US-TN-Memphis
    Full Time (30 hrs +)
  • Position Summary

    American Esoteric Laboratories (AEL), a Sonic Healthcare Company, is a community-based leader in laboratory medicine dedicated to provide quality care, innovative solutions, and personal service.  AEL has serviced the medical community for more than 50 years with a strong community presence throughout the Mid-South encompassing Alabama, Arkansas, Kentucky, Mississippi, Missouri, and Tennessee.  AEL has a far-reaching infrastructure including a 154-vehicle fleet tracking over 3,500 stops a day.  AEL is embedded within the communities servicing several Patient Service Centers (PSCs). 


    AEL is the largest independent laboratory network in Tennessee and the Mid-South offering a broad spectrum of clinical laboratory services dedicated to provide accurate and diagnostically meaningful results.  AEL has an extensive test menu including hematology, clinical chemistry, coagulation studies, toxicology, cytology, histology, and comprehensive microbiology services.  AEL is committed to delivering personalized customer service to support clients.  


    American Esoteric Laboratories Inc, (AEL), is currently seeking a highly motivated individual to join our laboratory team.


    Position Summary: 


    Address sample and order issues with clients and any others necessary to resolve issues. Identify issues that seem to be reoccurring and report those to management. Performs clerical duties according to established protocols and processes specimens as necessary for laboratory testing.


    Principle Responsibilities:


    • Receives, identifies and accessions specimens using the standardized laboratory protocols to ensure an accurate and complete process.
    • Understands the importance of accurate specimen identification; matches label and individual specimen identifiers every time
    • Distributes specimens efficiently following established procedures for timely test performance.
    • Maintains positive professional relationships with all
    • Data collection or logging of information as requested by supervisor/manager
    • Communicates with AEL staff verbally in a professional and timely manner. Items that may require exchange include problematic specimens, special client requests, complaints or comments that require follow-up, interface anomalies or equipment failure.
    • In all communications especially when answering the phone, keep in mind you always represent the company; make sure all questions are addressed, even if this requires transfer to technical staff members or supervisors
    • Effectively work pending list of issues such as Ambiguous orders, Identification issues, Wrong and/or no specimen received for testing and specimens received without orders
    • Rotates responsibility for weekend and holiday assignments
    • Effectively knows the way to properly store specimens for the reference area; paying attention to specimen type, storage temperature and light requirements necessary to properly maintain the specimen for testing - person will become known as a subject matter expert
    • Performs related duties upon request of management




    • High School Graduate or Equivalent
    • Good written and verbal communication
    • Strong attention to detail and being extremely organized



    Minimum of 3 years work experience in a laboratory setting as a Processor or equivalent experience as approved by management.


    Licensure, Registration, Certification:




    Physical Requirements:


    Work requires light physical exertion (up to 30 pounds) on a frequent basis (up to 50% if the time) or continuous walking/standing (up to 50% during some shifts).


    Environmental Conditions:


    Work involves frequent exposure to unpleasant working conditions or undesirable elements; may involve exposure to a variety of elements which are potentially hazardous or harmful which require exercise of well-defined precautions for protection from injury or illness. The use of proper personal protective equipment is required.



    American Esoteric Laboratories (AEL) is an Equal Opportunity Employer (EOE).



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed