American Esoteric Laboratories

  • Dispatcher

    Job Location US-TN-Memphis
    Position Tracking Number
    Full Time (30 hrs +)
  • Position Summary

    American Esoteric Laboratories (AEL), a Sonic Healthcare Company, is a community-based leader in laboratory medicine dedicated to provide quality care, innovative solutions, and personal service.  AEL has serviced the medical community for more than 50 years with a strong community presence throughout the Mid-South encompassing Alabama, Arkansas, Kentucky, Mississippi, Missouri, and Tennessee.  AEL has a far-reaching infrastructure including a 154-vehicle fleet tracking over 3,500 stops a day.  AEL is embedded within the communities servicing several Patient Service Centers (PSCs). 


    AEL is the largest independent laboratory network in Tennessee and the Mid-South offering a broad spectrum of clinical laboratory services dedicated to provide accurate and diagnostically meaningful results.  AEL has an extensive test menu including hematology, clinical chemistry, coagulation studies, toxicology, cytology, histology, and comprehensive microbiology services.  AEL is committed to delivering personalized customer service to support clients.  


    American Esoteric Laboratories Inc, (AEL), is currently seeking a highly motivated individual to join our team as a Courier Team Lead.



    Position Summary:


    Supervise, coordinate and participate in activities of the Courier Services. Oversee the transportation of time sensitive specimens and supplies between hospitals, medical centers, physician practices, buildings, and remote areas as necessary according to established guidelines. Operate vehicles when necessary. Schedule operations and coordinate the maintenance of vehicles.



    Principle Responsibilities:

    • Plan and schedule work for Couriers ensuring sufficient coverage of routes.
    • Ensure routine inspection of vehicles to make sure that they are in safe and proper operating condition; schedule maintenance and repairs for vehicles.
    • Educate employees in the safe and proper operation of vehicles, transportation and record keeping of time sensitive specimens.
    • Monitor courier performance and provide follow-up instructions.
    • Monitors and recommends discipline of couriers using established policies and procedures to assist management in reaching productivity goals.
    • Communicates with clients to schedule appropriate services, obtain patient information, and give specimen status using interpersonal communication and organizational skills to assure excellent customer service.
    • Maintains positive professional relationships with all clients and employees of AEL.
    • Perform IT related functions as needed.


    The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.




    High School Diploma or Equivalent. Excellent interpersonal and customer service skills.




    Minimum of two (2) years courier or customer service experience required. Work experience with heavy phone utilization preferred. Working knowledge of the geographic area and knowledge of routes, schedules, and shifts.


    Licensure, Registration, Certification:


    Work requires a valid Driver's License that complies with AEL insurance requirements.


    Physical Requirements:


    Work requires the physical demands of sitting, standing, lifting, squatting, walking or performing other work requiring light physical exertion (up to 20 pounds) on an occasional basis (up to 15% of the time); and moderate physical exertion (up to 50 pounds) on an intermittent basis.


    Environmental Conditions:


    Work involves continuous exposure to unpleasant working conditions or undesirable elements. May involve exposure to a variety of elements which are hazardous or harmful which require applying well defined precautions for protection from injury or illness.


    American Esoteric Laboratories (AEL) is an Equal Opportunity Employer (EOE).



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